Privacy Policy | vendi

Privacy Policy | vendi

vendi is committed to protecting and respecting your privacy. To see how, take a look at our comprehensive Privacy Policy.

vendi Privacy Policy

vendi is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal data when you use our website or any related services.

By visiting https://vendiapp.com or any subdomains (the “Site”) or by using any services offered through or associated with the Site (the “Services”), you acknowledge and agree to the terms described in this Policy.

Our Site is owned and operated by Elysian AI Limited (“vendi”, “we”, “us”, “our”), registered in England and Wales under company no. 11417959, with a registered office at United House, North Road, London, N7 9DP. We act as a Data Controller under the UK GDPR.

If the Site contains links to third-party websites, please note those websites have their own privacy notices. We have no control over and assume no responsibility for their content or policies.

1. Data We Collect About You

We collect personal data to provide and improve our Services. Please notify us if any of your information changes so we can keep our records accurate.

1.1 Information You Provide to Us

You may give us data by completing forms on the Site or by corresponding with us by phone or email. This includes information you provide when you register an account, list an item for sale, search for products, place orders, or communicate with us.

This information may include:

  • Full legal name

  • Email address

  • Delivery address

  • Payment information

  • Purchase history

  • Behavioural data arising from your use of the Site

  • Proof of identity (ID document details) / Invoice for certain devices you sell

We process this information:

  • To verify your identity for fraud prevention and platform security

  • To fulfil our contractual obligations when facilitating sales or purchases

  • Based on your explicit consent where required

1.2 Information We Automatically Collect

When you interact with the Site, we automatically collect technical and usage data such as:

  • IP address

  • Browser type, version, language, time zone

  • Operating system and device type

  • URL clickstream data

  • Page interaction information (scrolling, clicks, time on page)

  • Errors, load times, and diagnostic data

  • Location and network data (as provided by your browser)

This information is used in aggregate for system administration, analytics, troubleshooting and to improve our Services. It does not identify individuals.

1.3 Information We Receive from Third Parties

We work with trusted service providers to operate our platform securely and efficiently. These partners may share information with us in accordance with their own privacy policies.

2. How We Use Your Data

We use your personal data to:

2.1 Provide and Manage Your Account

  • Administer your account

  • Provide Services you request

  • Facilitate transactions between buyers and sellers

  • Provide customer support

  • Notify you of changes to our Services

2.2 Improve the Site and Ensure Security

  • Administer internal operations (analytics, testing, research)

  • Enhance Site functionality, layout and user experience

  • Prevent fraud, secure the platform, and detect misuse

  • Monitor system performance and diagnose issues

2.3 Communications and Marketing

We may contact you by email or SMS:

  • If you are an existing customer, regarding similar services

  • If you are a new customer, only where you have given consent

  • You may opt out at any time using links in our messages or by contacting us

We never send unsolicited spam, and we do not share your data with third parties for marketing without your express consent.

3. How We Secure Your Data

We implement physical, electronic, and managerial safeguards to protect your data. These include:

  • Secure cloud storage

  • Access controls restricted to authorised staff

  • SSL encryption for payment information

  • Regular security monitoring and best-practice protocols

However, no method of data transmission over the internet is completely secure. Any transmission is at your own risk. Once we receive your information, we apply strict security procedures to protect it.

4. How Long We Store Your Data

We retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting or reporting requirements.

You may delete your account at any time by emailing contact@vendiapp.com. We will then delete or anonymise your data unless we are required by law to retain it.

5. Disclosure of Your Data to Third Parties

We only share your personal data with trusted partners or where legally required.

Our third-party processors include:

  • Worldpay / PayPal

We also share data:

  • With subsidiaries or group companies

  • In a business sale, merger or acquisition

  • Where required to comply with legal obligations or to protect rights and safety

  • For fraud prevention and credit risk reduction

6. International Transfers

Your data may be transferred outside the UK/EEA. When this occurs, we ensure:

  • Appropriate safeguards (e.g., Standard Contractual Clauses)

  • Restricted access only to those who need it

  • Compliance with UK GDPR standards

You may request information about these safeguards by contacting us.

7. Your Rights

Under the UK GDPR you have the right to:

  • Withdraw consent at any time

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Challenge automated decision-making

  • Complain to the ICO (though we welcome the chance to resolve issues first)

We will not charge a fee unless your request is unfounded, excessive or repetitive.

8. Cookies

The Site uses cookies to improve functionality and user experience.

Categories include:

  • Strictly necessary cookies

  • Analytical/performance cookies

  • Functionality cookies

  • Targeting cookies

  • Social media cookies

  • Third-party cookies (e.g., Google Analytics, Smartlook, OneSignal, Mixpanel)

You can manage or disable cookies in your browser settings. Non-essential cookies are only used with your explicit consent.

SUGGESTION: Implement a GDPR/PECR-compliant cookie banner if not yet in place.

Changes to This Policy

We may update this Privacy & Cookie Policy periodically. Updated versions will be posted on this page, and where appropriate, notified to you by email. Your continued use of the Site after changes are posted indicates acceptance of the updated Policy.

Contact Us

If you have questions, comments or requests regarding this Privacy & Cookie Policy, please contact us at:

Email: contact@vendiapp.com
Address: Elysian AI Limited, United House, North Road, London, N7 9DP, UK.

Last updated: 26 Nov 2025