FAQs

1. How does vendi work?

Our experienced verifiers utilise an 80 point check framework to authenticate devices. This covers a rigorous diagnostic, cosmetic and device history assessment. We want to make any type of transaction in the secondary market trustworthy and mainstream. No more disappointing surprises. We focus only in lates releases of Phones, Tablets, Smartwatches and Headphones that are new or slightly used. The devices that you can buy at vendi are going to work for the next 3 years or more. As leaders in the tech secondary market, you will find new or good as new tech at incredible prices. Get the most value for your money.


2. How does vendi grade phones?

We have 5 grading conditions for phones New (sealed) - The phone is brand-new and unopened in its original packaging. The original seal has not been broken and the phone is not activated (It has full manufacturer warranty). New (opened) - The phone is new (opened box): it shows no signs of use and has 100% battery health. Premium - The phone is cosmetically perfect with no visible marks or scratches on the screen or casing. The battery health is between 90% and 100%. Great - The phone is overall in excellent condition showing minor signs of use, and is fully operational with everything working as expected. It will have no cracks or deep scratches. The battery health is between 90% and 100%. Great- - The phone is overall in excellent condition showing minor signs of use, and is fully operational with everything working as expected. The battery health is below 90%.


3. How long will it take to deliver my product?

We aim to process and deliver your order within 2-4 business days- excluding holidays and weekends. If an item is marked as “Next Day Delivery”, it will be shipped the same day if ordered by 3pm and should be with you the next working day.


4. How much does shipping cost?

Shipping fees amount to a grand total of £0! Shipping fee is always on us so you always get your order delivered with Royal Mail Special Delivery, tracked, signed for and insured.


5. How can I pay for my purchase?

We accept any valid major debit or credit card payment on vendi. You have the option to pay with American Express, Paypal, or pay in interest free instalments with Klarna or Humm on our website.


6. Can I return or exchange my item??

If for any reason you are not satisfied with your order, get in touch with us as soon as possible. Our 30 day money back guarantee has got you covered. Contact us at operations@vendiapp.com within 30 days days and we are happy to help arrange a return, refund or exchange.


7. Does my item come with a warranty?

All purchases on the vendi app come with a 12 months warranty FREE of charge! Simply drop us a message in our Live chat on the vendi App to get your free warranty activated.


8. What should I do if I have a problem?

If something is not working properly with your transaction, or for any queries, please send an email to contact@vendiapp.com or drop us a message in our Live Chat for a quicker response.


9. How can I find my IMEI?

An IMEI stands for International Mobile Equipment Identity. It’s a 15-digit number unique to each device. Phone carriers and manufacturers share IMEI numbers to enable tracking of smartphones that may be stolen or compromised. To access your IMEI you can go to Settings > General > About


10. Can I pay with instalments?

Yes. Any phone can be paid in 3 monthly free instalments using Klarna (below £1500) or in 12 free instalments using Humm on our website https://shop.vendiapp.com/ The first payment will be take as soon as we dispatch the device to you.


11. Can I pick up my purchase?

Yes.You can select the option meet with vendi while you’re purchasing and pick up your product.


12. How do I verify my account?

Simply head to your profile where you can upload either a driving license or passport to verify your account.

13. I’ve already received my phone. How do I activate my warranty?

To activate your warranty, simply send us the IMEI number.